10/28/24 Update on Mobile Bill Pay:

Thank you for your patience these past weeks as we have worked on our new Bill Pay service.  Our goal was to introduce a new client experience that would both be a benefit and provide added value to you.  However, while we were conducting the necessary steps with our vendor to roll out the new service, we identified several issues that we felt would not meet our standards or serve our clients’ best interests.

Over the past weeks, we have been in close communication with the vendor to explore solutions.  After careful consideration and much discussion, we have made the difficult decision to pause the new Bill Pay project until we can provide a service that we will be proud to offer.

Here is what this means for you:

• Current Access: You can continue using Bill Pay through our internet banking platform, accessible from both desktop and mobile browsers.  Bill Pay remains unavailable in our MyResourceBank Mobile app.
• Mobile Accessibility: Our internet banking is fully mobile-responsive, allowing you to access Bill Pay on your mobile device through your device’s internet browser.  Simply visit ResourceBank.com on your mobile device, log in, and select Bill Pay from the home page.
• Person-to-Person Payments: If you prefer to make person-to-person payments outside of our current Bill Pay system, other app options such as Zelle, Venmo, Cash App, Apply Pay, and Samsung Pay are available.  Simply download one of these options from the Apple App Store or Google Play Store, and you can link your Resource Bank accounts to make secure payments directly from your mobile device.

We sincerely appreciate your understanding and patience.  As we do not anticipate any further changes until the new year, this will be the last update on this project for the time being.  If you have any further questions, please give us a call at (815) 756-6321.