Electronic Banking Customer Awareness Program

The following information is intended to provide our customers with the knowledge they need to help protect against ID theft.  The best defense against ID theft is to be educated about the common dangers, tricks, and frauds that are used to gather private information online.

While we cannot guarantee that your ID will never be stolen, we will NEVER request personal information by email or text messaging including account numbers, passwords, personal identification information or any other confidential customer information.  Fraudulent emails may be designed to appear as though they are originated by Resource Bank. Do not respond to any email communications which request any type of personal or confidential information and do not go to any links listed on that email. These communications are not originated by Resource Bank!

Never give out any information that the Bank already has to a caller, text or email sender. If you contact us we may confirm your identity but we will never contact you and ask for your debit card number or your full SSN. If we need to contact you, it will always be done in a manner that protects your personal, confidential information and we will clearly identify ourselves. One of Resource Bank’s top priorities is to safeguard YOUR confidential information and we work diligently to do so.  We always work with the local regulatory and law enforcement departments to be certain any type of illegal activity is stopped as soon as possible. We have multi-layer security to protect your confidential information and will continue to be vigilant in protecting it.  If you suspect identity theft or have any questions regarding this notice, please contact Resource Bank at 815-756-6321.

Online Banking Security
Resource Bank is committed to protecting your personal information. Our Online Banking uses several different methods to protect your information. All information within our Online Banking uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and Resource Bank. All information transferred through Online Banking has a 128-bit encryption which is the highest level of encryption. In addition to the security features put in place by Resource Bank here are some tips on keeping your information secure.

-Never give out any personal information, including User Names, Passwords, SSN or Date of Birth.
-Create difficult/unique passwords which include letters, numbers & symbols when possible.
-Don’t use personal information for your user names or passwords, like Birth Dates or SSN.
-Avoid using public computers to access your Online Banking.
-Do not use the password auto-save feature on your browser.

What is Identity Theft?
Identity theft involves the unlawful acquisition and use of someone’s identifying information, such as:

-Name
-Address
-Date of Birth
-Social Security Number
-Driver’s License
-Bank or Credit Card Account Number
-Personal Identifiable Number (PIN)

Thieves then use the information to repeatedly commit fraud in an attempt to duplicate your identity which may include opening new accounts, purchasing automobiles, applying for loans, credit cards and social security benefits, renting apartments and establishing services with utility and telephone companies. It can have a negative effect on your credit and create a serious financial hassle for you.

How do I protect myself?

Report lost or stolen checks or credit cards immediately.
Never give out any personal information, including birth date, SSN or Passwords.
Shred all documents containing personal information, like bank statements, unused checks, deposit slips, credit card statements, pay stubs, medical billings, and invoices.
Review statements promptly and carefully and periodically check your credit report.
For more information about identity theft and other tips on how to protect yourself and your information please visit the following websites.

Computer Security
Federal Trade Commission for ID Theft
FDIC Consumer Alerts
United States Department of Justice

Credit Bureaus
Experian
PO Box 2002
Allen, TX 75013-0949
www.experian.com 
To order a report: 888-397-3742
To report fraud: 888-397-3742

TransUnion
PO Box 1000
Chester, PA 19022
www.transunion.com
To order a report: 800-916-8800
To report fraud:  800-680-7289

Equifax
PO Box 105069
Atlanta, GA 30349-5069
www.equifax.com
To order a report: 800-685-1111
To report fraud: 800-525-6285

Debit Card Protection
Debit card usage has increased dramatically in recent years and fraudulent use of debit cards has also increased.

We at Resource Bank have some suggestions for you for the care and usage of debit cards.

NEVER give your debit card information when requested by phone, email or texting. We at Resource Bank nor any other bank we know of will ever request information from you in this manner. Please contact us if you receive any such request.

Regulation E: Electronic Fund Transfers
Regulation E establishes the basic rights, and responsibilities of consumers who use electronic fund transfer services and of financial institutions that offer these services. The primary objective of the act and this part is the protection of individual consumers engaging in electronic fund transfers.

Regulation E Points:

Banks follow specific rules for electronic transactions issued by the Federal Reserve Board known as Regulation E. These rules cover all kinds of situations revolving around transfers made electronically. Under the consumer protections provided under Regulation E, you may be able to recover internet banking losses according to how soon you detect and report them.

Regulation E protects individual consumers engaging in electronic fund transfers (EFT). Nonconsumer (or business) accounts are not protected by Regulation E. As a result of Business/Commercial clients not being covered it is critical that they implement sound security practices within their places of business. (See Securing Your Business in the next sections)

Our Regulation E policy is provided when new electronic services are provided or can be made available upon request.
For a complete detail explanation of protections provided and not provided under Regulation E, please visit FDIC-Electronic Funds Transfers (Regulation E).

Securing Your Business-Good Practices
Good practices can keep business/commercial client’s information secure. These measures can prevent a business from experiencing losses or ID Theft such as Corporate Account Takeover in which criminals steal your valid online banking credentials. The attacks are usually stealthy and quiet and can lead to account-draining transfers.

Steps to protect your company can be:

Use layered system security measures: Create layers of firewalls, anti-malware software and encryption. One layer of security might not be enough. Install robust anti-malware programs on every workstation and laptop. Keep the programs updated.

Manage the security of online banking with a single, dedicated computer used exclusively for online banking and cash management. This computer should not be connected to your business network, should not retrieve and email messages, and should not be used for any online purpose except banking.

Educate your employees about cybercrimes. Make sure your employees understand that just one infected computer can lead to an account takeover. Make them very conscious of the risk, and teach them to ask the question: “Does this email or phone call make sense?” before they open attachments or provide information.

Block access to unnecessary or high-risk websites. Prevent access to any website that features adult entertainment, online gaming, social networking and personal email. Such sites could inject malware into your network.

Establish separate user accounts for every employee accessing financial information, and limit administrative rights. Many malware programs require administrative rights to the workstation and network in order to steal credentials.

Use approval tools, such as a token, when processing ACH files. Requiring two people to issue a payment file doubles the chances of stopping a criminal from draining your account.

Review or reconcile accounts online daily. The sooner you find suspicious transactions, the sooner the theft can be investigated.

Securing your Business-Self Assessment
Online Banking Business/Commercial clients are strongly encouraged to perform an annual Self-Assessment focusing on their online banking practices and network security. A Self-Assessment will evaluate whether the client has implemented sound business practices to address the five key principles outlined below.

Is your company keeping information secure?
Are you taking steps to protect sensitive information? Safeguarding sensitive data in your files and on your computers is just plain good business. After all, if that information falls into the wrong hands, it can lead to fraud or identity theft. A sound data security plan is built on five key principles:

Take Stock. Know the nature and scope of the sensitive information contained in your files and on your computers.
Scale down. Keep only what you need for your business.
Lock it. Protect the information in your care.
Pitch it. Properly dispose of what you no longer need.
Plan ahead. Create a plan to respond to security incidents.
The details for the Self-Assessment are provided by the Federal Trade Commission, Bureau of Consumer Protection at www.business.ftc.gov.  A brochure can also be provided to you by a Resource Bank employee upon request.

Unsolicited Client Contact
Resource Bank will NEVER contact its customers on an unsolicited basis to request their security logon credentials such as the combination of the client’s username and password. If you receive a request of this type, do not respond to it. Please call us immediately at 815-756-6321 to report any activity of this nature.

Resource Bank will only contact its customers regarding online banking activity on an unsolicited basis for the following reasons:

Suspected fraudulent activity on your account.
Inactive/dormant account.
To notify you of a change or disruption in service or
To confirm changes submitted to your online banking profile.

General Information
Personal Computers
Always sign out or log off.
Update software frequently and keep systems current.
Use a current version of Antivirus software.
Virus software definitions should be updated daily.
Install and activate a personal firewall.
Keep your operating system current.
Activate the automatic update feature.
Set you browser’s security level to the default setting or higher.

Best Practices
Keep your personal information private and secure.
Check your account balance regularly.
Do not access your account from a public location.
If you suspect suspicious activity, take swift action.
Be skeptical of email messages, for example, from someone unlikely to send an email such as the IRS.
Do not open the suspicious emails and do not click on the links.

Websites
Check your credit report.
Pay using credit cards.
Shred bank account, credit card, medical and other statements with personal information.
Never click on suspicious links.
Only give sensitive information to websites using encryption, verified through the web address that starts with https:// (the “s” is for secure).
Use social media wisely and don’t reveal too much.

Mobile Devices
Use passcodes.
Avoid storing sensitive information.
Keep software up-to-date.
Install remote wipe if the device is lost or stolen so it can be cleared off.

Using ATMs safely
Protect your ATM card and PIN. If lost report as soon as possible.
Choose a PIN different from your address, telephone #, and birthdate.
Be aware of people and your surroundings.
Put away your card and cash.
Skimming device-observe the card reader, if it looks suspicious or damaged don’t use it.

Additional Training
As new and emerging threats are reported, Resource Bank may update/modify this document. Resource Bank may also use statement mailers with information on ways to protect your information.

Resource Bank Contacts
You are protected in a variety of ways when you use Internet Banking and electronic banking products; however it is important to contact Resource Bank in the event you think your personal or company’s online access has been compromised. Also report any unauthorized or unexpected transactions immediately. Your account is protected against fraudulent transactions in a number of ways, so monitor your account balances and transactions frequently. If you want to report suspicious activity in your account(s), or if you have questions about the security of your account(s), you can call us at 815-756-6321.